Frequently Asked Questions
How do I sign up?
You can do so right here! If you’d like, feel free to request a one-on-one call with our team. We love building relationships with our members, and on-board new members on a rolling basis to ensure we can continue to maintain an intimate level of customer service. For all other inquiries, email firstname.lastname@example.org.
How am I billed?
Our subscription requires an initial month-long commitment but is billed week-to-week, the prior Thursday.
Who prepares my food?
Unless otherwise noted, all of our prepared foods are lovingly made by our in-house team at our DoA-inspected commercial kitchen in the LES.
What day am I billed & when do you deliver?
Orders are billed every Thursday and our couriers deliver orders the following Wednesday afternoon-evening; members will receive a 2-hour window based on their exact delivery location.
Short & long pauses
Let us know by 9pm Wednesday of the week before and we’ll arrange for you to “skip” the following week’s delivery. You can also "pause" your subscription for longer than a week, as long as we are given a date of return/continuation. NB: If we are not given a return date, we will consider your subscription cancelled and early cancellation charges may apply.
Sourcing from small farms and suppliers means that much of our ordering is placed 7-10 days out. Late pauses result in wasted food, something we try to avoid at all costs.
Late pause requests & penalty fees:
9pm Wednesday - 9am Friday = $35 penalty
9am Friday - 9am Sunday = $50 penalty
9am Sunday- 9pm Monday = $75 penalty
Late pause requests submitted after 9pm Monday will receive a 50% refund. If you miss the pause cutoff you also have the option to 'forward' that week's delivery to a friend in the city at no extra charge, as long as we receive their contact information by 10am on Tuesday.
How do I store and return my used bags?
While our bags are yours to keep, many of our members do give them back for us to sterilize and reuse. Please contact us when you have at least 6 bags, and we'll schedule a pickup. In the meantime, you can store bags by wiping the inside down with a damp cloth, and then folding the bag flat by lifting the plastic stabilizing sheet and leaning it against the side of the bag.
What if I see something on the menu that I don’t like/am allergic to?
We take detailed notes of our members’ food preferences and dietary restrictions during our on-boarding call. While we can’t cater to every food preference, please reach out to us and we’ll do our best to accommodate, for an additional fee.
Why can’t I know the menu far in advance?
Our menus are planned week-to-week based on what’s in season. While we share a tentative menu with our members beforehand we leave room for changes, allowing for us to make sure that the produce that comes in from the farm that morning is at peak freshness.
Is all your food organic?
We want you to feel good knowing you’re supporting the best organic, biodynamic, and regenerative growing practices, and vet the nuances of each of our producer’s farming practices to ensure they meet these standards. This approach also allows us to buy from smaller growers that farm in accordance with these highest quality practices, but for whatever reason (the significant upfront filing expense, the time commitment) may not have yet achieved an organic certification.
Is your packaging recyclable?
While we’re spare and thoughtful in our use of plastic, omitting it wherever possible, we’re mindful of using plastic that is both recycled and has a high chance of successfully being accepted for recycling by NYC’s facilities. Our freezer packs are drain-disposal safe, our bags are reusable, and all other materials that we use are compostable.
How do I cancel?
All signups require a four week commitment requirement. If you want to cancel before the four week commitment is up, we do charge a cancellation fee of $50/week skipped (ex. $150 after the first week, $100 after the second, $50 after the third, nothing after the fourth with one week's notice). Simply shoot us an email to let us know.